Lofi Rain

Privacy Policy

Updated September 24, 2026

This Privacy Policy explains how LofiRain LLC collects, uses, discloses, and retains information when you use the Lofi Rain app, lofirain.io, or contact us.

1. Scope and responsible company

LofiRain LLC (“LofiRain,” “we,” “us,” or “our”) is responsible for the practices described in this Policy. This Policy applies to the Lofi Rain mobile application, lofirain.io, and requests you submit to us (collectively, the “Service”). It does not govern third-party services that have their own privacy policies, including Apple and websites linked from our music credits.

2. Information we collect

We collect the following limited categories of information:

  • Information you submit. If you contact us or submit a rights-holder request, we receive the information you provide, such as your name, email address, artist or organization, relationship to a work, track and source details, and message contents.
  • Website technical data. Our hosting and security providers may automatically process IP address, browser and device type, operating system, requested URL, referring URL, timestamps, and similar request or diagnostic information needed to deliver, secure, and troubleshoot the website.
  • On-device app data. The app stores preferences and operational data on your device, such as your selected companion, listening mode, timer, ambient sound, playback settings, progress, and downloaded or cached audio.
  • Account information. An account is optional. If you create one, we receive the email address you sign up with, or, if you use Sign in with Apple, the email address Apple shares with us (which may be a private relay address), along with an account identifier. If you sign up with email, your password is handled by our authentication provider and we do not see it.
  • Synced progress. If you are signed in, we store your progress so it can follow you between devices: your selected companion, scene, and listening mode; the companions, visualizers, and backgrounds you have unlocked; and a record of your completed timers and listening sessions, including their start and end times, length, companion, and listening mode.
  • App usage events. The app records how its features are used, such as app opens, onboarding steps, playback and timer starts and stops, companion and visualizer changes, unlocks, and subscription screen and purchase events. Each event includes its time, your app version and build, operating system version, device language and region setting, and whether you have Premium. If you are not signed in, events are linked to a random identifier created for this purpose, not to your name or email. If you are signed in, events are linked to your account. Events never include text you type.
  • Subscription and purchase information. Premium is sold through Apple’s App Store, and Apple processes your payment. The app checks your subscription with Apple on your device. We receive which plan you chose, whether a purchase or restore was started, completed, cancelled, or failed, and whether Premium is active. We do not receive your name, Apple Account password, billing address, or payment-card details from Apple.
  • Reminders. If you turn on reminders, the app schedules them on your device. We record only whether you allowed notifications.
  • Information from service providers. We may receive delivery status and basic diagnostic information from providers that host the website or deliver messages. Apple may provide app download, performance, or crash information according to your device settings and Apple’s policies. We do not receive your Apple ID password or full payment-card details.

You can use Lofi Rain without an account. We do not intentionally collect precise location, contacts, photos, microphone recordings, health data, biometric data, government identifiers, or financial-account details through the current version of the Service.

3. How we use information

We use information only as reasonably necessary to:

  • provide, operate, maintain, and secure the Service;
  • save app settings and provide requested playback functions;
  • create and maintain your account and sync your progress across your devices;
  • provide Premium and confirm your subscription status;
  • understand how features are used so we can fix problems and improve the app;
  • receive, verify, investigate, and respond to support, privacy, copyright, and other rights-holder requests;
  • detect, prevent, and troubleshoot misuse, fraud, and security issues;
  • comply with law and enforce our agreements; and
  • create aggregated or de-identified information that cannot reasonably be linked to you.

4. How we disclose information

We may disclose information in these limited circumstances:

  • Service providers. Vendors may process information on our behalf to provide hosting, security, email delivery, and related infrastructure. These currently include Supabase for accounts, synced progress, app usage events, and audio hosting; Vercel for website hosting; and Resend for delivery of submitted requests. Apple provides Sign in with Apple and processes App Store purchases under its own privacy policy.
  • Legal and safety reasons. We may disclose information when we reasonably believe disclosure is required by law, legal process, or a valid government request, or is necessary to protect rights, safety, security, or prevent fraud or abuse.
  • Business transfers. Information may be disclosed as part of due diligence or transferred in connection with a merger, financing, acquisition, reorganization, bankruptcy, or sale of all or part of our business, subject to applicable law.
  • At your direction. We may disclose information when you direct us or give consent.

We do not sell personal information for money. We do not share personal information for cross-context behavioral advertising, use it for targeted advertising, or knowingly disclose it to data brokers. We do not offer financial incentives for personal information.

5. Cookies, analytics, and tracking choices

We do not currently use advertising cookies or third-party advertising analytics on lofirain.io. Our infrastructure providers may use essential technologies or server logs to deliver, secure, and diagnose the website. In the app, we record the usage events described in Section 2 using our own tools. The app does not include third-party advertising or analytics SDKs, and we do not track you across other companies’ apps or websites. Browser “Do Not Track” signals are not standardized; the website does not respond differently to them because we do not currently track visitors across unaffiliated websites. Because we do not sell or share personal information for cross-context behavioral advertising, a Global Privacy Control signal does not change the current experience. We will honor legally recognized opt-out signals if our practices change in a way that makes them applicable.

6. Retention

We retain personal information only for as long as reasonably necessary for the purposes described above, including to respond to requests, keep appropriate records of rights-holder matters, maintain security, resolve disputes, enforce agreements, and satisfy legal obligations. Retention periods depend on the information and context. Account information and synced progress are kept while your account is active. App usage events are kept to understand how the app is used over time. Random identifiers for devices that never sent any events are removed after 30 days. Service providers retain technical logs under their own documented schedules. On-device preferences and cached audio generally remain until you change settings, clear app data, or delete the app, subject to device backup behavior controlled by you or your platform provider.

7. Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information we process. However, no method of transmission, storage, or security is completely reliable. We cannot guarantee absolute security, and you should not submit information that is unnecessary for your request.

8. Your privacy choices and rights

Depending on where you live and subject to legal exceptions, you may have rights to request access to, correction of, or deletion of your personal information; obtain a portable copy; restrict or object to certain processing; withdraw consent; or appeal a denied request. You may also have the right not to receive discriminatory treatment for exercising a privacy right.

To make a request, use our contact form and state that the message is a privacy request. Describe the right you wish to exercise. We may ask for information reasonably necessary to verify your identity and authority. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and direct verification from you. We will respond within the time required by applicable law. You may update or remove on-device app data using app or device controls or by deleting the app.

If you have an account, you can sign out or deactivate it from the app’s Settings. Deactivation is permanent: it stops sign-in and sync for that account. To have your account information, synced progress, or app usage events deleted, send a privacy request through the contact form using the email address on the account.

9. California disclosures

In the preceding 12 months, the categories of personal information we may have collected are identifiers (such as name, email address, account identifier, random app identifier, and IP address), commercial information (Premium subscription status), internet or other electronic network activity (including app usage events and listening and timer history), and the contents of communications you send us. We collect these categories from you, your device or browser, Apple, and our service providers. We use and disclose them for the business purposes described in Sections 3 and 4. We do not use or disclose sensitive personal information for purposes that require a right to limit under California law.

We have not sold personal information or shared it for cross-context behavioral advertising in the preceding 12 months, including personal information of consumers we know are under 16. If the California Consumer Privacy Act applies to our processing, California residents may exercise the rights to know, access, correct, delete, and obtain information about collection and disclosure, as well as opt out of sale or sharing and limit certain uses of sensitive information. Because we do not currently sell or share personal information as those terms are defined by that law, we do not display a “Do Not Sell or Share” link.

10. European Economic Area, United Kingdom, and Switzerland

If data-protection law in the European Economic Area, United Kingdom, or Switzerland applies, LofiRain LLC is the controller of personal information described in this Policy. We process information as needed to provide the Service and respond to your requests; for our legitimate interests in securing, maintaining, and improving the Service and protecting legal rights; to comply with legal obligations; and with consent where required. You may object to processing based on legitimate interests, request restriction or portability, withdraw consent without affecting earlier processing, and lodge a complaint with your local data-protection authority. Information transferred outside your country will be handled using a lawful transfer mechanism where one is required.

11. Children’s privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. A child under 13 should not submit a contact or takedown request. If you believe a child has provided personal information, contact us so we can review and delete it as required. If we learn that we collected covered information from a child without legally sufficient consent, we will take reasonable steps to delete it.

12. International use

LofiRain LLC is based in the United States. If you use the Service from another country, information processed through the app, website, or contact process may be transferred to and processed in the United States and other countries where our providers operate. Those countries may have different data-protection laws. We use legally required safeguards when applicable.

13. Changes to this Policy

We may update this Policy as the Service, our practices, or applicable law changes. We will post the revised Policy and update the date above. If a change materially expands how we use previously collected personal information, we will provide additional notice and obtain consent when required by law. We encourage you to review this page periodically.

14. Contact

For privacy questions, complaints, or rights requests, use our contact form and state clearly that your message concerns privacy rather than a music takedown request.